Welcome to The Variety & Co. By accessing or purchasing from our website, you agree to comply with and be bound by the following terms and conditions.
1. General Conditions
By placing an order, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or guardian.
We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.
2. Product Information & Pricing
We make every effort to display product descriptions, specifications, and prices accurately. However, errors may occasionally occur.
Prices for our products are subject to change without prior notice.
We reserve the right to modify or discontinue any product or service without liability at any time.
3. Orders & Payment Options
Order Acceptance: Receiving an order confirmation email or SMS does not signify our final acceptance of your order. We reserve the right to verify details, especially for Cash on Delivery orders, via phone or WhatsApp prior to dispatch.
Payment Methods: We accept Cash on Delivery (COD), Visa/Mastercard (Debit & Credit Cards), JazzCash, and Easypaisa.
Payment Processing: All online card and mobile wallet transactions are processed via secure 3D-Secure payment gateways. The Variety & Co. does not store financial PINs or card details.
4. Shipping & Delivery
Delivery timelines across Pakistan typically range from 2 to 5 business days, depending on the destination city and courier availability.
Deliveries may face delays during national holidays, weather disruptions, or unforeseen logistics issues beyond our control.
For Cash on Delivery (COD) orders, customers are expected to pay the exact order amount to the courier rider upon package arrival.
5. Intellectual Property
All content on this website—including text, logos, graphics, icons, images, and software layout—is the property of The Variety & Co. or its content suppliers and is protected by copyright and intellectual property laws.
6. Contact Information
For questions regarding these Terms & Conditions, please contact us at support@thevarietyandco.com.
Return, Refund & Exchange Policy
At The Variety & Co., customer satisfaction and trust are our top priorities. We offer a transparent return and exchange process for damaged, wrong, or missing items.
1. Mandatory Parcel Opening Video Clause
To ensure fair verification and protect against transit damage or wrong deliveries:
- Customers are strongly advised to record a continuous 360-degree unboxing video while opening the flyer/package for the first time.
- The video must clearly show the courier shipping label, the sealed box, and the unboxing process without cuts or edits.
- Instant Approval: Claims for physically damaged items, wrong products sent, or missing accessories backed by a clear parcel opening video will be approved for instant replacement or refund.
2. Standard Eligibility & Conditions
Return or exchange requests are accepted within 7 days of delivery under the following conditions:
- Valid Reasons: Defective on arrival, incorrect product received, or missing components.
- Item Condition: Product must be unused, unwashed, and in original packaging with all tags, manuals, and box seals intact.
- Proof Required: Order Number + Parcel Opening Video (or high-resolution photos showing the issue if video is unavailable, subject to inspection).
3. Non-Returnable Products
For safety and hygiene standards, returns are not accepted for:
- Personal care items, cosmetics, or skincare once seals are broken.
- In-ear earphones/buds (unless reported dead-on-arrival with opening video).
- Clearance items marked non-returnable.
4. How to Submit a Claim
Contact customer support via WhatsApp or Email at support@thevarietyandco.com within 7 days of receiving your package.
Share your Order ID along with the Parcel Opening Video / Photos.
Once verified, our team will issue a replacement or coordinate a pickup/drop-off via our courier service (Trax / PostEx / Leopards).
5. Refund Options
- COD Orders: Refunds for Cash on Delivery orders will be sent directly to your provided JazzCash, Easypaisa, or Bank Account within 2–4 business days post-inspection.
- Card & Wallet Payments: Online payments will be reversed directly to your original card/wallet account within 5–7 business days.